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( See plans and pricing.) BeyondTrust BeyondTrust provides several administrative features for enterprises, including integration with third-party authentication tools.įormerly known as Bomgar, BeyondTrust provides secure tools for enterprises around password management, endpoint management, and secure remote access to corporate equipment. Pricing: Cloud plan, $1,995 per concurrent license, billed annually Owned Appliance plan, on-site or in your data center, one-time purchase (contact sales for price).
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The company provides a free trial of the software, and it’s free for personal use. Administration features include a built-in address book, access to session logs, the ability to create a personalized username and logo for branding, an MSI package that can roll out AnyDesk to multiple computers, and integration with IT service management systems such as Remote Desktop Manager or TANSS.
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The software utilizes TLS 1.2 transport security, and an RSA 2048 asymmetric key exchange to verify every connection.
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Remote access features include remote printing, remote reboot, session recording, and file transfer, as well as compatibility with older operating systems (such as Windows 7). The company touts its fast and lag-free connections through its DeskRT codec, which offers 60 frames per second on local networks and most internet connections, latency below 16ms on local networks, and efficient use of bandwidth for sessions as low as 100 KB/sec. The software provides cross-compatibility between machines on several operating systems, including Windows, macOS, Android, iOS, Linux, FreeBSD, Raspberry Pi, and Chrome OS. With more than 100 million downloads total and 130 million sessions per month, Germany-based AnyDesk Software provides secure remote desktop connections aimed at IT professionals and individuals. (Click any image in this story to enlarge it.) ( See plans and pricing.) AnyDesk Software AnyDesk provides cross-compatibility between devices running Windows, macOS, Android, iOS, Linux, FreeBSD, Raspberry Pi, and Chrome OS. The company’s Enterprise version offers an on-premises solution with a network appliance.
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Pricing: Lite plan, $11 per month, one session at a time Professional plan, $21 per month, one or more concurrent sessions Power plan, $52.50 per month, unlimited concurrent sessions (all billed annually). Your individual feature needs may vary, so head to the company’s website to learn more details about each tool. Presented below are quick descriptions and links to some of the more popular options for enterprise remote assistance tools, based on our research of the market and the features that most companies would likely need. So this category lends itself very well to the idea of “try before you buy.”
There is good news, however: Many of the remote assistance software companies offer tiered levels, allowing for a free download, trial or entry-level version for users to try out, with professional and/or enterprise versions that expand the number of licenses or concurrent sessions allowed. In addition, many companies that offer remote support software also offer remote monitoring and management tools, which can actively or passively monitor equipment and devices beyond an employee’s desktop. Many of these features are also seen in other categories of software, such as web conferencing or videoconferencing apps, which can confuse buyers looking at options for their IT remote assistance needs. Once the connection is made, several other features such as screen sharing, program installation, file transfer, text chat, and audio and video communications are supported. At its base level, the software creates a secure connection between one person’s computer and a remote connection, allowing the first user to operate the second computer as if they were in the same room. Remote access tools have been around for years, with a range of features and benefits for companies and individuals looking to help less tech-savvy users with computer issues and maintenance. With a majority of employees and IT staffers now working at home due to Covid-19, the need for enterprise-level software that can support these larger numbers has also grown. Here’s help.įor many companies, IT support has typically meant a member of the help desk walking over to an employee’s desk and looking over their shoulder to fix any problems, or a quick one-to-one connection between an IT staffer and a remote office employee.
The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. Remote desktop software: 8 enterprise-friendly IT support tools
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